Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: 01-09-2026

This Shipping & Delivery Policy applies to orders placed with DYNACORE TECHNOLOGIES PTE. LTD. through https://dynacoretech.com/ and should be read together with our Terms and Conditions of Sale and Returns, Refunds & Exchange Policy.

Nothing in this Policy is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified under applicable Singapore law.

1. ORDER PROCESSING

1.1

Orders are generally processed within one (1) to three (3) business days after payment and order verification.

1.2

Processing time refers to the time required to verify, prepare, pack and hand over an Order for delivery. It does not include courier transit time.

1.3

Business days exclude Saturdays, Sundays and Singapore Public Holidays unless otherwise stated.

1.4

Processing may take longer where:

• Products are not physically held in our own inventory;
• Products are sourced from a distributor, supplier or manufacturer;
• an Order contains special-order, back-to-back or pre-order Products;
• a Product requires configuration, assembly or testing;
• payment verification is required;
• additional customer information is required;
• the Order is placed during a major promotion, exhibition, sales event or festive period; or
• circumstances outside our reasonable control cause delay.

1.5

Any stated processing time is an estimate unless we expressly confirm a guaranteed processing date in writing.

2. SHIPPING OPTIONS

2.1

Available shipping methods may include standard delivery, express delivery or other delivery services shown during checkout.

2.2

Shipping charges are calculated based on factors such as:

• delivery method;
• destination;
• size and weight of the Order;
• quantity of Products;
• special handling requirements; and
• any applicable courier or logistics charges.

2.3

The available delivery options and applicable charges will ordinarily be displayed during checkout before payment is completed.

2.4

Certain Products may not be eligible for all delivery methods due to their size, weight, value, fragility or other handling requirements.

3. ESTIMATED DELIVERY TIMES

3.1

Standard delivery will normally take approximately three (3) to four (4) business days after dispatch, unless otherwise stated.

3.2

Express delivery may be available for faster delivery, subject to availability and additional charges.

3.3

All delivery dates and delivery times displayed on the Website or communicated to customers are estimates only, unless we expressly state in writing that a delivery date is guaranteed.

3.4

We do not guarantee that an Order will arrive on a particular date merely because an estimated delivery date has been provided.

4. DELIVERY DELAYS

4.1

We will make reasonable efforts to arrange delivery within the estimated timeframe.

4.2

Delivery may be delayed because of circumstances including:

• courier or logistics delays;
• high order volumes;
• supplier or distributor delays;
• stock shortages;
• road or traffic conditions;
• severe weather;
• public holidays;
• building or location access restrictions;
• incorrect or incomplete delivery information;
• recipient unavailability;
• transport disruptions;
• government restrictions;
• technical or system issues; or
• other events outside our reasonable control.

4.3

To the extent permitted by law, we are not responsible for reasonable delays caused by third-party couriers, logistics providers or circumstances outside our reasonable control.

4.4

Where we become aware of a material delay, we may contact you using the contact information provided with your Order.

5. DELIVERY AREAS

5.1

Our standard delivery services are generally available within Singapore, subject to courier and location restrictions.

5.2

Certain locations may be excluded from standard delivery or may require additional charges.

Examples may include:

• restricted military areas;
• airports;
• ports;
• offshore islands;
• secure facilities;
• restricted-access buildings;
• certain industrial areas;
• locations requiring special permits or security clearance; and
• locations not serviced by our appointed courier.

5.3

If we are unable to deliver to the address provided, we may contact you to arrange an alternative delivery method or location.

5.4

Additional charges may apply for delivery to certain restricted or special locations.

6. DELIVERY ADDRESS

6.1

Customers are responsible for providing a complete and accurate delivery address, postal code, unit number, contact name and telephone number.

6.2

Please review your delivery information carefully before submitting your Order.

6.3

We are not responsible for delivery delays or failed deliveries caused by incorrect, incomplete or outdated information supplied by the customer, except to the extent otherwise required by law.

6.4

Once an Order has been dispatched, we may not be able to change the delivery address.

6.5

If an address change is possible after dispatch, additional courier or redelivery charges may apply.

7. FAILED DELIVERY

7.1

A delivery may be considered unsuccessful where, for example:

• no authorised recipient is available;
• the recipient cannot be contacted;
• access to the delivery location is denied;
• the address is incorrect or incomplete;
• the customer refuses delivery without valid reason; or
• the courier is otherwise unable to complete delivery because of circumstances attributable to the recipient.

7.2

Where a delivery fails for reasons attributable to the customer, reasonable redelivery, storage or return-to-sender charges may apply.

7.3

If an Order is returned to us because delivery could not be completed, we may contact you to arrange redelivery.

7.4

Where the customer no longer wishes to receive the Order after a failed delivery, any cancellation or refund will be handled in accordance with our Returns, Refunds & Exchange Policy and applicable law.

8. AUTHORITY TO RECEIVE DELIVERY

8.1

Delivery may be completed to the customer or another person reasonably appearing to be authorised to receive the Order at the delivery address, subject to the courier's procedures.

8.2

For high-value or restricted Products, identification or signature may be required.

8.3

Customers should not request that valuable Products be left unattended unless such an option is expressly available.

8.4

Where a customer expressly authorises a courier to leave a parcel unattended, the consequences of doing so may be subject to the courier's terms and applicable law.

9. DELIVERY TRACKING

9.1

Where tracking is available, tracking details may be provided after the Order has been dispatched.

9.2

Courier tracking information is provided by third-party logistics providers and may not always update in real time.

9.3

A temporary lack of tracking updates does not necessarily mean that the parcel has been lost.

10. INSPECTION UPON DELIVERY

10.1

Customers should inspect the external condition of the parcel as soon as reasonably practicable after delivery.

10.2

If the parcel appears to be opened, crushed, wet, torn, tampered with or otherwise visibly damaged, please:

• take clear photographs before opening where possible;
• photograph the shipping label;
• photograph the packaging;
• photograph the Product and any damage; and
• retain all packaging until the matter has been investigated.

10.3

Please notify us of visible delivery damage as soon as possible, preferably on the same day and no later than 48 hours after delivery where reasonably practicable.

10.4

Prompt notification helps us investigate the matter with the courier and preserve evidence.

10.5

Failure to report damage within this preferred period may affect our ability to pursue a courier claim, but it does not remove any statutory right or remedy that cannot lawfully be excluded.

11. DAMAGED PRODUCTS

11.1

A damaged parcel does not automatically mean that the Product inside is damaged.

11.2

Where a Product is reported as damaged in transit, we may require photographs, video, packaging, serial-number information and other reasonable evidence before determining the appropriate remedy.

11.3

We may inspect the Product or arrange for inspection before approving a replacement, repair or refund.

11.4

Damage caused after successful delivery by misuse, mishandling, incorrect installation, impact, liquid exposure or other customer-related causes will not be treated as transit damage.

12. MISSING OR INCORRECT ITEMS

12.1

Customers should check the contents of the delivery against their Order as soon as reasonably practicable.

12.2

If an item is missing or an incorrect item has been supplied, please notify us preferably within two (2) days after delivery.

12.3

We may request:

• Order or invoice number;
• photographs of all items received;
• photographs of the parcel and packaging;
• photographs of the shipping label;
• serial numbers; and
• any other information reasonably necessary to investigate the claim.

12.4

We may compare the claim against packing records, serial-number records, inventory records, courier information, parcel weight and other relevant records.

13. PARTIAL DELIVERIES

13.1

Where an Order contains multiple Products, we may deliver the Products separately where reasonably necessary.

13.2

Separate delivery may occur because Products are:

• located at different warehouses;
• sourced from different suppliers;
• available at different times; or
• subject to different shipping requirements.

13.3

Where applicable, we will not charge an additional delivery fee solely because we choose to split a shipment, unless otherwise agreed with you.

14. BACK-TO-BACK, SPECIAL-ORDER AND PRE-ORDER PRODUCTS

14.1

Certain Products displayed on our Website may not be physically held by us and may need to be sourced from a supplier, distributor or manufacturer after the Order is received.

14.2

Delivery estimates for such Products are subject to supplier availability and supplier lead times.

14.3

Any estimated arrival date for a back-to-back, special-order or pre-order Product is an estimate unless expressly guaranteed in writing.

14.4

Supplier or manufacturer delays may result in a corresponding delay in delivery.

14.5

Where the Product cannot ultimately be supplied, the matter will be handled in accordance with our Terms and Conditions of Sale and Refund Policy.

15. CUSTOM-BUILT PCS AND CONFIGURED SYSTEMS

15.1

Custom-built PCs, AI workstations, servers and other configured systems may require additional processing time for:

• component procurement;
• assembly;
• firmware updates;
• operating-system installation;
• configuration;
• testing; and
• quality checks.

15.2

Any stated delivery date for a custom-built system is an estimate unless expressly confirmed otherwise.

15.3

We may delay dispatch where reasonably necessary to complete testing or rectify an issue identified before delivery.

16. LARGE, HEAVY OR SPECIAL-HANDLING PRODUCTS

16.1

Certain Products, including servers, large monitors, printers, racks, UPS systems or other bulky equipment, may require special delivery arrangements.

16.2

Additional delivery charges may apply for:

• oversized Products;
• stair access;
• locations without suitable lift access;
• restricted-loading areas;
• special equipment;
• special manpower requirements; or
• installation-related handling.

16.3

Where such charges are known before purchase, we will endeavour to disclose them in advance.

17. SELF-COLLECTION

17.1

Where self-collection is available, customers should wait until receiving confirmation that the Order is ready for collection.

17.2

An Order acknowledgement does not mean the Product is ready for collection.

17.3

We may require:

• Order confirmation;
• invoice or collection reference;
• identification; and
• authorisation where another person is collecting on the customer's behalf.

17.4

Customers should inspect the external condition of Products at the time of collection where reasonably practicable.

18. RISK OF LOSS OR DAMAGE

18.1

Risk in the Products will pass in accordance with applicable law and the agreed delivery or collection arrangements.

18.2

Nothing in this Policy is intended to transfer risk to the customer earlier than permitted by applicable law.

18.3

Where delivery is arranged by us using our appointed courier, claims for loss or damage will be handled in accordance with this Policy, our Terms and applicable law.

19. LOST PARCELS

19.1

If tracking indicates that a parcel has not been delivered within a reasonable period, please contact us.

19.2

We may need to open an investigation with the courier.

19.3

A replacement or refund may not be issued until reasonable investigation has been completed where the delivery status is disputed or unclear.

19.4

If the parcel is confirmed lost, we will determine the appropriate remedy in accordance with applicable law.

20. CUSTOMER-ARRANGED COURIERS

20.1

Where the customer independently appoints a courier or third-party collection service that is not arranged by us, responsibility for that courier will generally lie with the customer from the point permitted by applicable law.

20.2

Customers should ensure that any independently appointed courier has appropriate insurance for high-value Products.

21. DELIVERY CHARGES

21.1

Delivery charges are normally non-refundable once the delivery service has been properly performed, except where otherwise required by law or our Returns & Refunds Policy.

21.2

If we cancel an entire Order before dispatch because we cannot fulfil it, any delivery charge collected for that Order will be refunded.

21.3

If only part of an Order is cancelled, the treatment of delivery charges will depend on the circumstances and applicable law.

22. EVENTS OUTSIDE OUR REASONABLE CONTROL

22.1

We will not be responsible for delay caused by events outside our reasonable control.

Examples include:

• severe weather;
• floods;
• fire;
• epidemics or pandemics;
• road closures;
• accidents;
• strikes;
• transport disruption;
• government restrictions;
• port or customs delays;
• supplier disruption;
• courier network disruption;
• power failure;
• telecommunications failure; or
• other force majeure events.

22.2

Where such an event materially affects delivery, we will take reasonable steps to minimise the impact where practicable.

23. FRAUD AND DELIVERY CLAIMS

23.1

We reserve the right to investigate delivery claims where fraud, misrepresentation or abuse is reasonably suspected.

23.2

We may review:

• courier records;
• proof of delivery;
• signatures;
• photographs;
• delivery GPS information where lawfully available;
• parcel weights;
• CCTV records where applicable;
• serial-number records; and
• other relevant information.

23.3

Fraudulent claims may be rejected and may be referred to the appropriate authorities where warranted.

24. CHANGES TO THIS POLICY

24.1

We may update this Shipping & Delivery Policy from time to time.

24.2

The Policy applicable to an Order will ordinarily be the version in effect when the Order was placed, except where a change is required by applicable law.

25. CONTACT US

For questions regarding delivery or an existing shipment, please contact:

DYNACORE TECHNOLOGIES PTE. LTD.
UEN: 201619350W

Website:  https://dynacoretech.com/

Email:   webstore@dynacoretech.com  

Telephone: +65  6989 3630

WhatsApp - +65 8200 9672

Address:  16 KALLANG PLACE, #01-21, SINGAPORE 339156

When contacting us regarding an existing delivery, please provide your Order or invoice number.